Frequently Asked Questions
Find answers about delivery, billing, products, cooler service, and more.
Contact
How can I reach you?
Call 973-913-4568 or email
info@tribecabeverage.com.
Office hours are Monday–Friday 8 AM–6 PM EST and Saturday 8 AM–12 PM EST.
About
What does Tribeca Beverage do?
Tribeca Beverage provides scheduled water delivery and cooler services to homes, offices, and businesses.
Our focus is reliable service, clear communication, and flexible scheduling.
Where do you deliver?
NYC Metro, New Jersey, Long Island, Staten Island, Connecticut, Philadelphia Metro, DC Metro, Miami Metro,Tampa Metro, and the Los Angeles Metro areas.
If you’re unsure, contact us and we’ll confirm.
Delivery
How often can I get deliveries?
Weekly, bi-weekly (14-day), monthly, or bi-monthly (60-day).
How are delivery days assigned?
Delivery days are based on route geography. We service each area weekly, but exact days may vary.
What time will my delivery arrive?
A tracking link is sent the day before delivery. Times are estimates and may change throughout the day.
Will I be notified?
Yes — notifications are sent the week before, the day before, and the day of delivery.
Where will my delivery be placed?
Residential: Front door
Elevator buildings: Delivered to your unit
Offices: Delivered inside where accessible
Walk-ups: One flight for plastic bottles only
Glass bottles are not carried up stairs.
Will drivers enter my home?
We are not licensed and bonded to enter peoples private residences. Whether a driver enters is left to their discretion.
Do I need to be home?
No, as long as we have safe access and clear instructions.
What should I do with empty bottles?
Leave empty bottles out the night before delivery. This helps ensure proper pickup and placement.
What happens if I don’t leave empties out?
Delivery will still be completed, but bottles are tracked. We understand that you may have a few bottles in your possession, and wont charge you for a few extra bottles. However, an excessive amount of unreturned bottles may result in additional charges.
Orders & Changes
How do I make changes?
Call, email, or message us. Please submit changes by the day before delivery.
How do I skip a delivery?
Reply “SKIP” to your reminder text or contact the office.
Can I request an earlier delivery?
We will try to accommodate, but earlier deliveries are not guaranteed.
Can I pause service?
Yes. We can place your account on hold until you’re ready to resume.
Billing
When am I charged?
Recurring deliveries are billed shortly after delivery.
One-time orders are charged at scheduling.
What payment methods do you accept?
All major credit and debit cards are accepted.
Do you offer terms for businesses?
Yes. Commercial accounts may arrange billing terms with our Accounts Payable team.
Products
What types of water do you offer?
Alkaline, Spring, and Distilled (3 & 5 gallon).
How should I store my water?
Store bottles in a cool, dry place away from sunlight. Avoid outdoor storage.
Coolers
Do you offer cooler rentals?
Yes — top-load and bottom-load units are available.
Do you repair coolers?
We diagnose issues and replace rental units when needed.
Do you offer cleaning services?
Yes, discounted cleaning is available. Routine cleaning is the customer’s responsibility.
General
What happens during bad weather or access issues?
Deliveries may be delayed or rescheduled. We will notify you and provide the next available window.
Are bottles your property?
Yes. All bottles remain company property and must be returned. Missing bottles may incur charges.
How will I receive reminders?
Via text and/or email before delivery.
Still need help?
Call 973-913-4568 or email
info@tribecabeverage.com.